The immortal record
All events
Acquisition
Recon
Test drives
Sales
Service
Price changes
Chapter 3 · Back on the lot
PRICE DROP
Asking price reduced
Today · 06:18 AM
Auto-recommended price drop after 60-day aging trigger. $27,995 → $26,500 (−$1,495 / −5.3%). Now −$640 below true cost basis. John L approved.
TEST DRIVE
Test drive — no write-up
Yesterday · 04:22 PM
Jacques Trahan with prospect Boudreaux, M. · 14.2 miles · 32 minutes. Customer concerned about fuel economy. Followed up by text 2 hrs later — no response yet.
Start mi
94,806
End mi
94,820
Distance
14.2 mi
Source
Walk-in
QR SCAN
Photo update for web listing
5 days ago · 02:14 PM
Marie Comeaux re-photographed vehicle (12 new exterior shots after detail refresh). Website auto-synced within 6 minutes. New CTR up 18% over prior 72 hrs.
RECON
Light recon — refresh for relist
Mar 18, 2026 · 09:30 AM
Detail · cabin filter · key fob battery · light buff on bed scratch. Total $340. Performed by Tony R. (Service). RO #SR-9912.
Parts
$84
Labor
$256
Hrs
3.2
Approved by
John L
TRADE-IN
Reacquired from prior customer (trade)
Mar 11, 2026 · 11:45 AM
Traded in by Boudreaux, Antoine & Renée against '24 Expedition Limited. ACV $22,400, allowed $23,500 (−$1,100 absorbed). Customer recognized — they bought it new-to-them from us in Sep 2023.
Mileage in
94,712
Owned
29 months
Mi added
36,084
Avg mi/mo
1,244
Chapter 2 · Boudreaux family · 29 months
SERVICE
A/C diagnostic + condenser replacement
Aug 14, 2025
Customer pay. AC not cooling — diagnosed failed condenser. Tony R. performed. Total to customer $1,184. Internal cost $642. Loaner provided.
SERVICE
60K mile service · brakes front
Mar 22, 2025
Full 60K service, front pads + rotors. $1,420 customer pay. Brake job flagged at 30K but deferred by customer — completed at 62.4K.
SERVICE
Oil change + tire rotation
Nov 09, 2024
Routine service. $89. Brake pads inspected — 30% front, recommended replacement. Customer deferred.
SERVICE
+ 6 more service visits — oil changes, tire rotations, one warranty repair
2023 – 2024
Customer used dealership for nearly all service. Avg $187 per visit. Loyalty score: 9/10 — strong service retention.
SALE · DELIVERED
Sold to Boudreaux, Antoine & Renée
Sep 23, 2023
Sale price $26,495. Financed through Capital One Auto · 72 mo @ 6.9%. Trade-in: '11 Ford Escape (ACV $4,200). Front gross $3,180 · Back gross $2,840 (extended warranty + GAP + paint protection). Jacques Trahan selling.
Out-the-door
$29,840
Down
$3,000
Payment
$447/mo
F&I
L. Hebert
Chapter 1 · First time through · 42 days
TEST DRIVE
Boudreaux test drive — became the sale
Sep 21, 2023
Jacques Trahan with Boudreaux, A. · 22.4 mi · 48 min. Wrote up that afternoon, closed 2 days later.
TEST DRIVE
+ 4 prior test drives — no write-ups
Aug – Sep 2023
Showed strong interest pattern. Three prospects mentioned EcoBoost fuel economy concern.
RECON
Full recon — front-line prep
Aug 16 – 22, 2023
7 line items totaling $1,420. Brake fluid flush, new wipers, full detail, paint correction on hood, new floor mats, tonneau cover seal, alignment.
Days in recon
6
Parts
$420
Labor
$1,000
Tech
Tony R · Mike D
ACQUISITION
Acquired at Manheim New Orleans
Aug 12, 2023 · 10:45 AM
Purchased from Manheim NOLA Lane 7. Bid won at $19,200. Fees & transport $580. Buyer: John L. Initial mileage 58,628. Carfax pulled at auction: clean.
Source
Manheim NOLA
Original sale
Texas
Owners prior
2
Acquired by
John L