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John L · GM▼

Service drive · write-up

Repair order in progress · advisor: Beau Hebert
RO SR-10847
Mar 04, 2025 · 08:42 AM
✓
VIN scanned at write-up — we sold this truck. Customer is Antoine & Renée Boudreaux, who bought it new-to-them from us in Sep 2023. This is their 7th service visit. Loyalty score: 9/10.
Vehicle
View full record →
2015 Ford F-150 Platinum
SuperCrew 4WD · 3.5L EcoBoost · Tuxedo Black
Mileage in
81,420
VIN
...47291
Plate
LA · 384-RTX
In service
08:42 AM
Customer · recognized
Full profile →
AB
Antoine & Renée Boudreaux
Lafayette, LA · customer since Sep 2023
9/10
loyalty
Phone
(337) 555-0192
Last visit
Aug 14, 2024 · 7mo
Lifetime spend
$4,612

Customer concerns

C1 Truck pulls right under braking
Diagnosed
Customer reports steering pull to the right when braking, worse on highway. Started ~2 weeks ago. Tech inspection: front right caliper seized, uneven rotor wear. Recommend front pads + rotors + caliper rebuild.
Tech:Tony R.
Labor est:2.4 hrs
Parts:$284
Total:$612
C2 Engine oil change due
Routine
Customer requested oil change. Per maintenance schedule: due at 80,000 mi (currently 81,420). Full synthetic, 5W-30, 6 qt. Oil filter Motorcraft FL-500S.
Labor est:0.5 hrs
Parts:$68
Total:$129
C3 A/C "not as cold as it was"
Inspection req'd
Customer mentions A/C performance declining. Note: we replaced the condenser Aug 2024 — still under our 12-month warranty. Recommend refrigerant level check + leak test. Could be warranty coverage.
Inspect:0.3 hrs
May be warranty
✨ Smart suggestions · from this vehicle's history
Cabin air filter replacement
Last replaced 18 months ago at 67K. Now at 81K — overdue.
Transfer case fluid service
4WD truck at 81K mi — manufacturer recommends at 80K.
Sales: customer approaching trade window
Owned 18 mo, drove 19K mi. Lease equity peak in 4-6 mo. Flag for sales follow-up?

Service history · this vehicle

Every visit, since we first sold it
Total visits
7
with this dealership
Customer pay
$3,428
over 18 months
Service retention
100%
all service with us
Today · brake job + oil + A/C check
IN PROGRESS
3 concerns. Front brake service, oil change, A/C diagnostic (possible warranty).
Est:$870
Mi:81,420
Oil change + tire rotation
Aug 14, 2024
Routine. Brake pads inspected: 50% front, 70% rear. No concerns flagged.
Paid:$118
Mi:75,890
A/C condenser replacement
Aug 03, 2024
Customer pay. A/C diagnosed failed condenser. Loaner provided. 12-month parts/labor warranty active through Aug 2025.
Paid:$1,184
Mi:75,212
Oil change
Apr 22, 2024
Routine. No concerns.
Paid:$89
Mi:71,440
Oil + tire rotation + alignment
Jan 09, 2024
Customer mentioned slight steering pull (resolved with alignment).
Paid:$215
Mi:66,820
Oil change
Oct 14, 2023
First service after purchase. Routine.
Paid:$89
Mi:61,290
Vehicle delivered to customer
Sep 23, 2023
Original sale. 72-mo finance, ext warranty + GAP. Jacques Trahan sold.
Sale:$26,495
Mi out:58,628
3 concerns · 3 suggestions ready to add · estimated total $1,143 (before A/C warranty determination)
RouxSell · the same truck, the same record, three years later